Questions and Answers DocumentThe Frequently Asked Questions (FAQs) compiled in this document have been submitted through partners and communities across the earthquake affected areas. Additional questions for inclusion can be shared via firstname.lastname@example.org or through the relevant HRRP District Coordination Team. The responses provided have been gathered from relevant Government of Nepal (GoN) bodies, and have been formally and informally sourced. The information provided is not official, but is correct at time of publication and will be regularly updated as required. The HRRP ‘Briefing P ack’ compiles many of the source documents referred to in the FAQs.
The GoN grant is provided based on the damage grade of the house and the level of technical solution required, as well as other criteria as set by the NRA (e.g. if households own more than one house and one of the houses was not damaged they are not eligible). Households categorised as damage grade 3 (major repair), 4, and 5 are entitled to receive 300,000 NPRs for reconstruction. Households whose home is categorised as damage grade 2 (major repair) or damage grade 3 (minor repair) are eligible for a retrofitting grant of 100,000 NPRs. More details on the data collected through the survey are available in the CBS Survey Highlights Report, June 2017. Lists of households eligible to receive the grants are available on the MoFALD CLPIU website.
This process is part of addressing grievances; the teams are resurveying houses surveyed during the original damage survey but where the categorisation of the house has been contended by the household and verifying the results of grievance review where households have been identified as eligible (or not) to receive the GoN housing reconstruction grant. The team will also survey any households missed during the original damage survey
The engineers and social mobilisers in the resurvey teams should contact the Rural / Urban Municipalities chairpersons when they begin the resurvey and the chairpersons are responsible for ensuring that the resurvey teams collect the required data
168 engineers completed training on the resurvey process and started the first phase of resurvey in Okhaldhunga, Ramechhap, Dolakha, Sindhupalchowk, Kavrepalanchok, Nuwakot, Rasuwa, and Gorkha from 10 August. 164 engineers started the training on the resurvey process on 10 August, and once complete will undertake the second phase of the resurvey in Kathmandu, Lalitpur, Bhaktapur, Sindhuli, Makwanpur, and Dhading. The survey is being implemented in coordination with CBS and will be completed by 16 September. A total of 133,360 households will be surveyed, and the ward level breakdown is available here. The NRA published a public notice regarding the resurvey / verification survey in the newspapers on 14 August.
You should check the eligible household, resurvey and verification, and retrofitting lists, as well as the grievance reports once more with support from the Rural / Urban Municipality or NRA District Office. If your name is not on any of the lists, you can raise your grievance through the ‘Grievance Management Committee’ formed at ward level with three members (Ward president, secretary, and engineer).
Partner organisations can request this information from the NRA by submitting a request letter to the Chief of the Information and Communication Section, Mr. Manohar Ghimire. The letter should state the purpose for which the data will be used and for which geographic areas the data is required. Once the request has been approved, the NRA will provide the data in summary figures as household level information cannot be shared.
Yes, the partnership agreement can be made by verifying the Partnership Agreement number and the name list. The slip number is not mandatory.
It is understood that households that nominated someone else to represent them during the enrolment process have been unable to access the first tranche of the grant as the banks had not been formally informed about the nominated representatives for the household and the bank accounts were opened in the names of the head of household, not their nominated representative. The VDC / DDCs are collating this data now to be submitted to the NRA so that a formal letter can be sent to each bank requesting the name on the account be switched to the nominated representative. The person can authorise a representative to change the name of the beneficiary from abroad and submit it to the NRA so that a formal letter can be sent to each bank requesting the name on the account be switched to the nominated representative.
There is no deadline for registering a grievance but you are encouraged to file your grievance as soon as you can.
The office where your grievance was registered must review the grievance, and address it or forward it to the relevant agency within 15 days of the grievance being registered. They must inform you if your grievance is being forwarded for further review. The NRA has delegated the task of grievance review to the ward level grievance management committee in each of the earthquake affected districts. (Grievance Management Related To Reconstruction and Rehabilitation Guidelines, 2074) and (the revised sections).
- Will the GoN grant be provided as blanket coverage or will it be provided based on damage levels?
- Why is resurvey and verification being carried out?
- How will the resurvey and verification be managed at Rural / Urban Municipality level?
- When will the resurvey and verification start?
- I have not been included on the resurvey and verification list even though I have registered a grievance, why is this?
- How can the damage survey data be accessed?
- If the household has lost the other half of the damage assessment slip (provided at the time of assessment), or did not receive it at all, can they still enrol in the programme?
- When will ‘represented households’ (i.e. people who nominated someone else to represent them during the enrolment process) receive the first tranche of the housing grant? The DLPIUs have split the eligible household lists so that ‘represented households’ are separate and they have yet to receive the first tranche of the grant.
- I was not able to fill in a grievance form due to the large crowds. Is there a deadline for filing a grievance?
- When will my grievance be addressed?